Refund Policy
Last updated: August 2026
30-day money-back guarantee
Planicio offers a 30-day money-back guarantee on every subscription. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date, including renewals.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. Visit paddle.net with your order email or invoice number to request a refund, or write to Mrani_zakaria@hotmail.com and we will raise the request with Paddle for you.
Processing time
Approved refunds are returned to the original payment method. Depending on your bank or card issuer, the amount usually appears within 5 to 10 business days.
Cancelling your subscription
You can cancel at any time from Settings → Billing. Cancelling stops future renewals and your access stays open until the end of the period you already paid for. Cancelling on its own is not a refund request — use the process above if you would also like your money back.
Free trial
The Explore trial is free and requires no payment, so there is nothing to refund for that period.
Statutory rights
This policy is in addition to any statutory rights you may have, including consumer withdrawal rights in the UK and EEA, and Paddle's own refund policy at paddle.com/legal/refund-policy.